Effective Date: 8th March 2026
 

Jova Group respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

This policy applies to all businesses operating under the Jova Group, including but not limited to:

• Jova Transport

• Jova Equipment Hire

• Jova Temporary Fencing

• Jova Home Automation

• Jova Debt Collection

• Jova Wholesale Fruit & Veg

By using our website or services, you agree to the collection and use of information in accordance with this policy.
 

1. Information We Collect
 

We may collect personal information that you voluntarily provide when you:

• Submit enquiries through our website

• Request quotes or services

• Contact us by phone, email, or online forms

• Engage our services as a customer, supplier, or partner

Personal information we may collect includes:

• Name

• Company name

• Email address

• Phone number

• Business address

• Billing or payment information

• Any information provided in enquiries or correspondence

We may also collect non-personal information, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics data
   

2. How We Use Your Information
 

Jova Group may use your information to:

• Respond to enquiries and service requests

• Provide quotes or services

• Manage customer accounts and contracts

• Process payments and invoices

• Improve our website and services

• Communicate updates or service information

• Comply with legal obligations

We only use personal information for purposes that are reasonably necessary for our business operations.
 

3. Disclosure of Personal Information
 

We may disclose personal information to:

• Employees or contractors of Jova Group

• Service providers who assist in operating our business

• IT providers, payment processors, and website hosting services

• Professional advisers (legal, financial, or compliance)

• Government or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle personal information in accordance with privacy laws.
 

4. Cookies and Website Analytics
 

Our website may use cookies and analytics tools to improve user experience and analyse website traffic.

Cookies may collect information such as:

• Pages visited

• Time spent on the site

• Browser type

• Device type

This information helps us improve our website functionality and services.

You can choose to disable cookies through your browser settings.
 

5. Data Security
 

Jova Group takes reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification or disclosure

However, no internet transmission or storage system can be guaranteed to be completely secure.
 

6. Access and Correction of Personal Information
 

You have the right to request access to personal information we hold about you and request corrections if it is inaccurate or outdated.

To request access or correction, please contact us using the details below.
 

7. Third-Party Links
 

Our website may contain links to third-party websites. Jova Group is not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies.
 

8. Changes to This Privacy Policy
 

Jova Group may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The updated version will be published on our website with the revised effective date.
 

9. Contact Us
 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Jova Group

Email: info@jovagroup.com.au
Phone: 0412 365 379
Address: 2 Cactus Lane, Campbellfield, 3026